Privacy policy
TripArro · last updated 30 September 2026
This policy explains what personal information TripArro ("we", "us") collects when you use our website triparro.com and our Android app, why we collect it, and the choices you have. If you have a question, contact us at info@triparro.com or +91 9345190690.
Information we collect
- Account details — your name, email address, phone number and a securely hashed password, when you sign up.
- Booking details — the stay, dates, number of guests, the guest's name, email, phone and any message to the host.
- Payment information — payments are processed by PayU. We receive the payment status, amount, transaction ID and payment method; we never see or store your card, UPI PIN or bank login details.
- Check-in ID documents — Indian law requires hosts to record guests' identity at check-in. Photos of ID cards are stored privately, are visible only to the host and our team, and are deleted automatically 180 days after check-out.
- Enquiries — details you send us about services, homes or plots for sale.
- Usage information — pages visited, the device and browser used, and where you came from (for example an advertisement link). If enabled, we use Google Analytics and advertising tools (Google Ads, Meta Pixel) that use cookies to measure our marketing.
How we use it
- To make and manage bookings, take payments, send confirmations, payment links, invoices and reminders.
- To let the host of your stay (and, if a TripArro Agent made the booking, that partner) see the booking details they need.
- To answer your enquiries and provide customer support.
- To meet legal, tax and accounting obligations, and to prevent fraud.
- To understand how the website and app are used and improve them.
We do not sell your personal information.
Who we share it with
- Hosts of the stays you book, and TripArro Agents for bookings they made for you.
- Service providers who help us run the service: PayU (payments), our web hosting and email providers, Google Drive (listing photos) and, if enabled, Google and Meta (analytics and advertising measurement).
- Authorities, when required by law.
The Android app
The app shows our website. It asks for the camera and photos only when you choose to attach a picture (for example an ID card at check-in or a listing photo). Files you download, such as invoices, are saved on your device. The app does not access your contacts or location.
How long we keep it
We keep account details until you delete your account. Booking, payment and invoice records are kept for as long as tax and accounting laws require (usually 8 years in India). ID documents are deleted 180 days after check-out.
Security
All connections use HTTPS encryption. Passwords are stored as one-way hashes. ID documents are stored outside the public website.
Your choices and rights
- You can view your bookings in My trips and ask us to correct your details.
- You can delete your account at any time, in the app or on the website.
- You can block or delete cookies in your browser settings.
Children
Our service is not directed at children under 18, and bookings must be made by adults.
Changes
If we change this policy we will update the date above. Significant changes will be shown on the website.
